Frequently Asked Questions
Welcome to the Radiome Glow Hub!
Your skin matters, and so do your questions. Find easy answers below and glow confidently!
ABOUT RADIOME PRODUCTS
Absolutely! Radiome’s BioSmart Cleanser, DewDefense Toner, BioElixir Serum, and PlumpTheory Moisturizer are expertly crafted to suit all Indian skin types, whether battling humidity, dryness, aging, or acne.
Still unsure? Chat with us on WhatsApp or DM @radiomeskin for personalized advice.
Radiome products are gentle, dermatologist-approved, and formulated with clean, effective ingredients. However, always check with your doctor for personalized advice during pregnancy or special conditions. Detailed ingredients are listed on every product page.
We use natural, bioadaptive ingredients that may vary slightly in scent or appearance from batch to batch. Rest assured, quality and effectiveness remain consistent every time.
Definitely! Radiome products blend seamlessly into your existing routine. For advice on mixing specific active ingredients, feel free to message us.
Easy! Follow this simple yet powerful 4-step Radiome Ritual:
1. BioSmart Cleanser → Gentle, probiotic-powered deep cleaning
2. DewDefense Toner → Balances skin’s pH, prepares skin beautifully
3. BioElixir Serum → Targets dullness, acne and acne marks, pigmentation, early and advanced aging, and oil control
4. PlumpTheory Moisturizer → Hydrates, soothes, and boosts your skin’s glow
Want a customized routine? We’d love to help…just message us!
SAFETY & SKIN CONCERNS
Don’t worry - skin reactions can happen when switching routines. Immediately pause use and contact us with pictures at support@radiomeskin.in. We’ll guide you quickly as needed.
Never! Radiome is proudly cruelty-free and committed to ethical skincare.
Check the Manufacturing (MFG) and Expiry (EXP) dates on each bottle. For the best results, use products within 6 months of opening, storing them in a cool, dry place away from direct sunlight.
ORDERING, PAYMENTS & SHIPPING
It's simple! Select products → Add to Cart → Checkout → Fill details → Choose payment → Done!
Need help? Reach us on WhatsApp: +91-8369196496
We accept UPI (GPay, PhonePe, Paytm), Debit/Credit cards, Netbanking, and Cash on Delivery (COD) on orders below ₹2000.
Please retry or use a different payment method. If issues persist, email support@radiomeskin.in or WhatsApp us immediately.
Just reach out via WhatsApp, call, or email - we're here to help promptly.
For dull, pigmented, aging, dehydrated, or oily skin, start with DewDefense Toner + BioElixir Serum. Sensitive or barrier-damaged skin? Begin with BioSmart Cleanser + PlumpTheory Moisturizer. Still confused? Chat with our team for friendly guidance!
Simply click "Forgot Password?" at login. We'll quickly email or SMS an OTP/link for a secure reset.
Yes! Include your personalized message at checkout, and we'll happily add a beautiful handwritten note.
PROMO CODES, RETURNS & REFUNDS
At checkout, enter your promo code into the "Discount Code" box and click "Apply". Remember, only one promo code will be applicable per order.
Email us photos within 24 hours at support@radiomeskin.in. We'll swiftly arrange a resolvement.
If your order hasn't already shipped, only then yes. Please email or WhatsApp us within 24 hours of placing the order. Beyond this, changes aren't guaranteed.
Currently, exchanges aren't available. But if there's a concern, please contact us - we'll make things right.
DELIVERY & SHIPPING
Radiome ships across India - from metros to remote locations. Expect your order within 3-7 business days.
You'll receive tracking details via email and SMS after shipping. Any issues? WhatsApp us with your order number.
Quickly contact us immediately after placing your order. If not yet dispatched, we'll gladly update it.
COLLABORATIONS, PRESS & CAREERS
Email us your details at support@radiomeskin.in. We'll respond within 24 hours.
Wonderful! Reach us at support@radiomeskin.in with your profile and ideas. Let's glow together!
We're growing fast! If you're passionate about skincare and making a difference, email your resume to support@radiomeskin.in.