Terms of service

Terms of Service for Radiome Skincare

Last Updated: July 25, 2025

1. Agreement to Terms

Welcome to Radiome! These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Radiome Skincare (“we,” “us,” or “our”), concerning your access to and use of the www.radiome.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

By accessing the Site, you acknowledge that you have read, understood, and agree to be bound by all of these Terms of Service. If you do not agree with all of these Terms, then you are expressly prohibited from using the Site and you must discontinue use immediately.

We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of these Term1s. It is your responsibility to periodically review these Terms to stay informed of updates.

2. Intellectual Property Rights

Unless otherwise indicated, the Site is our proprietary property. All source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws of India.

The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

3. User Representations

By using the Site, you represent and warrant that:

(1) all registration information you submit will be true, accurate, current, and complete;

(2) you will maintain the accuracy of such information and promptly update such registration information as necessary;

(3) you have the legal capacity and you agree to comply with these Terms;

(4) you are not a minor in the jurisdiction in which you reside;

(5) you will not use the Site for any illegal or unauthorized purpose; and

(6) your use of the Site will not violate any applicable law or regulation.

4. Products & Content Disclaimer

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to chang2e.

Not Medical Advice: The Content provided on this Site, including blog posts, product descriptions, and any information authored by Dr. Jinal Atul Bhola or other contributors, is for informational and educational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or another qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Site.

5. Purchases and Payment

We accept the following forms of payment:

  • Visa
  • Mastercard
  • Net Banking
  • UPI
  • Wallets
  • Cash on Delivery (subject to availability and location)

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as required by law.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

6. Shipping & Returns Policy

All sales and purchases made through the Site are subject to our Shipping Policy and Returns & Refund Policy. Please review these policies, which are incorporated into these Terms by reference.

7. Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.3

As a user of the Site, you agree not to:4

  • Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, 5compilation, database, or directory without written permission from us.
  • Use the Site to advertise or offer to sell goods and services not affiliated with Radiome Skincare.
  • Engage in unauthorized framing of or linking to the Site.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.

8. User Generated Content (Reviews)

The Site may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions").

By posting your Contributions to any part of the Site, you automatically grant to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, publicly perform, publicly display, reformat, translate, and distribute such Contributions for any purpose, commercial, advertising, or otherwise.

9. Governing Law

These Terms and your use of the Site are governed by and construed in accordance with the laws of India. You agree that the courts of Mumbai, Maharashtra, shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms.

10. Limitation of Liability

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site, even if we have been advised of the possibility of such damages.

11. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Site; (3) breach of these Terms of Service.

12. Contact Us

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

Radiome Skincare

103B, Mahavir Industrial Estate, Kachpada Extension Road, Malad West, Mumbai, Maharashtra – 400064.

Email: support@radiomeskin.in

 

 

 

 

 

Privacy Policy for Radiome Skincare

Last Updated: July 25, 2025

1. Introduction

Welcome to Radiome Skincare ("we," "us," "our"). We are deeply committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website www.radiome.com (the "Site"), purchase our products, or otherwise interact with us.

By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide to us directly, information that is collected automatically when you use our Site, and information from third parties.

(A) Information You Provide to Us:

  • Personal Identification Information: Your name, email address, phone number, shipping address, and billing address when you create an account, place an order, or contact us.
  • Payment Information: When you make a purchase, your payment details are collected and processed by our secure third-party payment gateways. We do not store your full credit/debit card numbers on our servers.
  • Communications: Information you provide when you contact our customer service team, subscribe to our newsletter, or respond to surveys.
  • User-Generated Content: Information you provide when you post reviews or comments on our products or Site.

(B) Information Collected Automatically:

  • Device and Usage Information: We may automatically collect information about your device and how you interact with our Site, such as your IP address, browser type, operating system, pages viewed, time spent on pages, and the referring website address.
  • Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to help our Site function, analyze performance, and personalize your experience. For more information, please see our "Cookies" section below.

3. How We Use Your Information

We use the information we collect for various purposes, all aimed at providing you with the best possible service and experience:

  • To Fulfill Your Orders: To process your payments, manage your orders, arrange for shipping, and provide you with invoices and/or order confirmations.
  • To Provide Customer Support: To communicate with you about your account or orders and to respond to your questions and comments.
  • For Marketing and Promotions: To send you marketing communications, such as our newsletter, special offers, and information about new products, provided you have opted in to receive them. You can opt-out at any time.
  • To Improve Our Site and Services: To analyze how our Site is used, to understand customer preferences, to improve our product offerings, and to enhance user experience.
  • For Security and Fraud Prevention: To screen our orders for potential risk or fraud and to protect the security and integrity of our Site.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We do not sell your personal information to third parties. We only share your information with trusted partners who help us operate our business and provide services to you, under strict confidentiality agreements. These include:

  • Logistics & Courier Partners: To deliver your orders to your address.
  • Payment Gateways: To securely process your payments.
  • Technology & Marketing Partners: Such as our website platform provider, email marketing services, and analytics providers (e.g., Google Analytics) who help us run and analyze our business.
  • Legal Authorities: If required by law, we may share your information in response to a subpoena, court order, or other governmental request.

5. Cookies and Tracking Technologies

Cookies are small data files stored on your device. We use them to keep track of items in your shopping cart, remember your preferences, and understand how you use our Site so we can make improvements. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

6. Data Security

We are committed to protecting your data. We implement a variety of reasonable security measures, including technical and administrative practices, to maintain the safety of your personal information. Our Site is secured with SSL (Secure Sockets Layer) technology to encrypt information you provide.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations (for example, for taxation and accounting purposes), resolve disputes, and enforce our legal agreements and policies.

8. Your Rights

You have certain rights regarding your personal information:

  • Access & Correction: You can access and update most of your personal information through your account settings on our Site.
  • Opt-Out: You can opt-out of receiving marketing emails from us at any time by clicking the "unsubscribe" link at the bottom of our emails.
  • Withdrawal of Consent: Where we have relied on your consent to process your information, you have the right to withdraw that consent.

9. Policy for Minors

Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected personal data from a minor without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us & Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us.

Grievance Officer:

Dr. Jinal Bhola

Radiome Skincare

For all other customer service inquiries, please contact support@radiomeskin.in.